Privacy Policy
Last updated: October 2026
This policy applies to the VPNRoll marketing website and user panel, as well as data processing involved in using the service. The sections below explain what data is collected, how long it is retained, and how to submit requests. See the Terms of Service for subscription and refund terms.
Account and Order Data
VPNRoll does not require an email address; an account can be created with a username and password. Email is not requested during registration or required to open an account. The account system processes usernames, password verification data, subscription status, and data usage to authenticate users, provide subscriptions, and calculate remaining data. Password verification data is not used to analyze browsing activity.
Order records include the selected plan, amount, payment method, transaction status, and necessary transaction identifiers. They are used to confirm payment, restore orders, process refunds, and resolve disputes. Descriptions and attachments submitted through support tickets are used to handle the relevant request. Do not send passwords, full subscription URLs, or credentials for other accounts in a support ticket.
No-Logs Policy and Connection Records
VPNRoll follows a no-logs policy: it does not record which websites users visit or retain webpage content, search queries, or message content transmitted over international routes. It does not create browsing histories linking accounts to destination websites. Account data usage is used for billing and is not a record of browsing activity.
The service does not persistently store connection session logs that can be linked to individual accounts, nor does it create personal connection records containing source addresses, destination addresses, and connection times. Temporary states used to maintain a connection are cleared when the session ends. Aggregated operational data is used to monitor route health and troubleshoot faults, not to reconstruct an individual's browsing activity.
Website Analytics and Local Storage
Website analytics are processed separately from content accessed through international routes. The website may process page paths, referral sources, browser categories, and interaction events to understand page usage, identify errors, and improve workflows. Analytics are not used to record external websites accessed through the service. Account and subscription credentials should not be included in analytics events.
If cookies are used, they are limited to sessions or essential website features. Local storage is used to save login tokens, language preferences, and interface state. A login token grants access to an account, so avoid keeping it on shared devices. Signing out and clearing this site's storage can remove related data from a device, but will not automatically delete server-side account or order records.
Third-Party Payments and Data Sharing
The service supports Alipay / WeChat / USDT. Payments are handled by the relevant third-party payment provider, whose privacy policy governs the information it collects and retains. VPNRoll receives the transaction result and identifier needed to reconcile orders. The service does not ask users to submit payment passwords or wallet private keys.
Account data is not shared with third parties except as necessary to provide the service, handle user requests, or meet applicable legal requirements. Personal data is not sold. When external processing is involved, only the data needed for the relevant purpose is provided, with limits on its use and access.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide account services. Support ticket data is retained for as long as needed to resolve the issue and any related dispute. Website analytics are retained as necessary for analysis, in aggregated form. Order and refund records are retained for the periods required to verify transactions, resolve disputes, and comply with applicable laws; they are not kept indefinitely beyond these purposes.
Sign in to the user panel and use the support ticket portal to request access to, correction of, or deletion of account data. Account control must be verified before a request is handled. Deletion may affect sign-in, access to subscriptions, and after-sales support. Transaction records that must be retained will be subject to purpose limitations and deleted when the retention basis no longer applies. Data in backups is cleared as backups are rotated.
Policy Updates and Privacy Requests
This page will be updated when data processing practices change, and the last-updated month at the top will be revised. Important changes to the scope of collection, purposes, or user rights will be announced on the website or user panel. Where the law requires separate consent for a new purpose, continued browsing will not be treated as that consent.
If you have questions about this policy, data retention, or the outcome of a deletion request, submit a support ticket through the user panel and specify the data involved and the request. After verifying your identity, VPNRoll will explain the outcome. If any part of a request cannot be fulfilled, VPNRoll will explain the retention basis or what additional information is needed.